Terms and Conditions

Nursery Place Reservations

If you wish to reserve a place for your child, please complete fully the registration form provided and return to the address below.

Head Office
Abbeywood Tots Day Nursery
1 College way
BS34 7BH.
Tel 01179 693990 Fax 01179470882
Email :Info@abbeywoodtots.com

Terms and Conditions – Part 1

Registration Fees and Deposits
A £50 non-refundable registration fee is required upon booking a place. This is payable at time of registration. This fee is non refundable

Fees and Invoices
Nursery fees are payable One month in advance, and are due by the first day of each month.
Preferred payment method – Direct Debit monthly, alternatively by debit or credit card.

Note : a 3% surcharge will be added for all credit card payment

Additional Sessions and Services
Additional sessions and services – Will be invoiced upon notification and is payable immediately by Debit or Credit card.

Credit and Debit Card Payments
Due to banking charges levied on us all payments by credit cards will incur a 3% surcharge this will be added at the point of payment.

No surcharge will be levied on Debit card transactions.

Non Payment of Fees
A £15.00 late payment fee will be charged for all late payments, and 2% interest added daily, until payment in full is received.

Your child’s nursery place is at risk if nursery payments are not made in advance and will be cancelled without notice if payment arrears persist.

Nursery Closure
No fee are payable when the nursery is closed i.e. bank holidays. Fees are payable in full for all other absences to include sickness.

Revision of Childcare Fees
We may review these fees at any time but shall inform you of the revised amount at least 1 month before it takes effect. If you do not wish to pay the revised fee, you may end this Agreement by giving us 1 month’s notice in writing,

Termination / Cancellation / Change
One Months notice in writing is required ,should you wish to terminate your nursery place for any reason.
NB. One months fees is therefore due from the date of notice.

Terms and Conditions – Part 2

Personal Property
We cannot be held responsible for any loss or damage to children’s property. It is the parent’s responsibility to name and clearly label all items of clothing. We suggest that all toys, books or other equipment are left at home.

Nursery Insurance
We have extensive Insurance cover – full details of the Insurance is available upon request, from the Nursery Manager.

Behaviour Statement
Children are positively encouraged to treat other individuals and property with respect , care and compassion . Please refer to the policy located on the nursery notice board or contact a member of staff. We may require parents to withdraw or remove their child from Nursery in the event that the Nursery Manager considers the child to be disruptive or displaying inappropriate behaviour. We will also not tolerate Nursery staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a Nursery place.

Liability Statement
We accept no responsibility for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason, this applies to absence due to sickness or holidays. We accept no responsibility for children whilst in their parents care on Nursery premises, i.e. prior to arrival or after pick up. We will not be liable to parents and / or children for any economic loss of any kind, for damage to the child’s or parents property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind. We will make reasonable endeavours to keep parents and / or children’s property in good order. Liability for damage of such property is excluded except where caused by our negligence.

Child Allergies
Parents are requested to inform Nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/ allergy. Parents must provide details, in writing, of the severity of the reaction/ allergy and must continue to inform Nursery of any changes/progress to the condition, in writing, when they become aware. Parents are requested to inform Nursery of any changes to all information kept in Nursery.

Terms and Conditions – Part 3

We cannot administer medication other than for diagnosed specific conditions, such as asthma, diabetes etc. For more details contact a senior member of staff.

Illness and Accidents
We reserve the right to administer basic first aid and treatment when necessary. Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by Nursery to contact the parents but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment. We will administer prescribed medicines if parents complete a ‘Medicine Consent’ form; however, the first dose of medicine must be given at home and parents must take all medicines home at the end of each day. We may require parents to withdraw their child from Nursery, in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend Nursery. We may also ask parents to withdraw their child from Nursery, if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the Nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Please refer to our Communicable Disease policy regarding incubation and exclusion periods. Parents are requested to inform Nursery if their child is suffering from any illness, sickness or allergies before attending Nursery. We have a realistic attitude to the needs of working parents but we reserve the right to contact parents if their child becomes ill during Nursery hours.

Security Statement
Under no circumstances will the child be allowed to leave Nursery with anyone unknown to Nursery staff unless the parent has previously arranged this. If parent has made alternative arrangements by telephone, the Nursery will require the name, address and telephone number of the person permitted to collect the child and proof of identity will be required upon arrival at Nursery. A list of responsible adults who are authorised to collect the child should be given to the Nursery Manager, along with a collection password.

Child Protection – Duty of Care
We are advised to inform all parents and carers of the duty placed on registered facilities to report concerns relating to possible child abuse to the local Social Services Department District Office.

Data Protection
Abbeywood Tots day nursery Ltd is registered under the Data Protection Act with the Information Commissioner’s Office(Reg . No. Z1084933) to process personal information pursuant to the provision of child care

Terms and Conditions – Part 4

Complaints / Suggestions
If parents or carers have any concerns or suggestions regarding aspects of services or activities that this nursery provide, please do not hesitate to discuss them further with any member of staff . We will always endeavor to deal with parent / carers queries in a positive manner and welcome any suggestions, which may improve a child’s time at Abbeywood Tots Day Nursery.

Parents or carers who remain concerned after discussions are welcome to contact an independent body at the Nursery Inspection Unit :-

OFSTED Early Years
Freshford House
Redcliffe Way
Email : enquiries@ofsted.gov.uk
Telephone : 0845 6404040

These Terms and Conditions represent the entire agreement and understanding between the parents and the Nursery. Any other understandings, agreements, warranties, conditions, terms or representations, whether verbal or written, expressed or implied are excluded to the fullest extent, permitted by law. We reserve the right to update / amend these Terms and Conditions at anytime.